Salesforce – Dotts Tech

Smarter Connections, Better Results

Simplify and Strengthen How You Run Your Business

Salesforce CRM is more than software—it’s a business playground designed to fit the way you work. From managing customer relationships to streamlining daily operations, Salesforce brings your teams and tools together in one place and makes it work in harmony.

Whether you’re optimizing sales pipelines, tracking key performance metrics, or delivering exceptional customer service, Salesforce helps you focus on what matters. With flexible features, seamless integrations, and the ability to scale with your business, Salesforce CRM is the solution to help your team work smarter and stay connected.

Straightforward Tools, No Fuss

Salesforce Products That Help You Get It Done

Sales Cloud

Manage leads, track deals, and boost sales productivity with an intuitive CRM built to strengthen your sales process.

Service Cloud

Enhance customer support operations with a unified platform for handling requests, delivering faster resolutions, and improving service quality.

Marketing Cloud

Automate and personalize your marketing campaigns to engage customers at scale, with insights to optimize each interaction.

Experience /
Community Cloud

Create engaging online communities for customers, partners, and employees to collaborate, share, and access vital resources.

B2B & B2C Commerce Cloud

Deliver personalized e-commerce experiences for both B2B and B2C customers, with a seamless segue across channels.

Order Management

Streamline order processing, manage inventory, and track fulfillment, making order-to-cash process smooth and error-free.

Einstein

Leverage AI-driven insights to make smarter decisions, predict future outcomes, and personalize customer experiences across your Salesforce platform.

Einstein bots

Automate customer service with intelligent chatbots that promptly resolve inquiries, boosting efficiency and customer satisfaction.

Einstein conversation insights

Get practical insights from customer conversations to improve sales and service strategies, with AI-powered analysis and recommendations.

Digital engagement

Engage customers across multiple digital channels—SMS, chat, email, and social—ensuring a smooth, personalized experience every time.

Mobile publisher

Easily create and launch custom-branded mobile apps for personalized Salesforce experiences, enabling your team to stay connected and productive on the go.

Agent Force

Help your team respond faster and handle cases with AI-powered tools. You can customize it to fit your business needs, so your agents can solve customer issues quickly and easily.

CRM Analytics [Tableau CRM]

Gain valuable insights through advanced analytics and data visuals to make smarter, data-driven decisions for your business.

Salesforce Scheduler

Simplify appointment scheduling and surpass customer experience by automating the booking process for meetings, calls, and events.

Mulesoft

Connect any apps, data and systems, automate workflows, and create amazing digital experiences—all from one easy-to-use, MuleSoft’s API-based integration platform.

Personalized Support, Proven Success

Why We’re The Partners Your Business Needs

Promises Made Are Promises Kept

No overpromises, and underdelivering. We commit only to what we can deliver and then go the extra mile to exceed expectations.

Focused on Long-Term Value

Quick wins are great, but our strategies are designed to create sustainable growth for your business. We’re here for the journey, not just a transaction.

Not Afraid to Push Back

If a decision doesn’t serve your business, we’ll respectfully point it out—and work with you to find a better solution.

Transparent Every Step of the Way

You’ll always know what’s happening, why it’s happening, and what comes next—no guesswork required.

Speaking Your Language

No jargon or complexity—just clear, actionable advice you can easily apply to your business.

Invested in your Growth

We’re as invested in your success as you are because your growth reflects the work we stand for.

No cookie-cutter approach

We listen first, understand your challenges and provide solutions to match your business processes.

Accessible When It Matters Most

We’re here when you need us, ensuring you feel supported every step of the way.

Accountable, Even When It’s Hard

We don’t shy away from challenges; we take ownership and find solutions.

20+ Years Of Experience

Real People, Real Trust

Working Together For What Really Matters

At our core, we believe in building genuine partnerships—ones that go beyond just solving problems.

For us, it’s simple: your goals come first. It’s not just ticking boxes or delivering quick fixes. It’s about understanding what really drives your business and creating a platform that works for you today and grows with you tomorrow. That’s why every solution we create is purposeful and built for the long run.

We’re invested in your success because when you grow, we grow.

%

Client Retention
4.9/5

CSAT Score

By The Numbers

Metrics That Matter

Every number tells a story—of challenges solved, goals achieved, and growth made real. These metrics aren’t just stats; they’re proof of what we can accomplish together.

Projects Completed Without Scope Changes

85%

Client Conversion to Ongoing Support

95%

On-Time Delivery

100%

Book a free demo

Ready to experience Salesforce working the way you need?

Partners In Success

Top Clients We’ve Built Solutions For

A Connected CRM For Smarter Teams and Better Results

Tap Into The Power Of The World’s #1 CRM

Salesforce CRM is the world’s #1 cloud-based platform that helps businesses manage customer relationships, automate processes, and analyze data to boost productivity and growth. With tools for sales, service, marketing, customer success, and more, the CRM centralizes your data, making it easier to manage your information and make data-backed decisions.

Salesforce is known for its scalability, flexibility, and powerful suite of tools that cater to businesses of all sizes, across industries. Its robust features, integrations, and AI capabilities make it a leader in CRM solutions.

Salesforce CRM organizes customer data, streamlines workflows, and delivers real-time insights to support better decision-making and improve customer interactions. It adapts to your processes with customized dashboards, reports, and integrations to align with your unique business operations.

Salesforce offers different licenses based on your needs, like Sales Cloud, Service Cloud, Marketing Cloud, Experience/Community Cloud and beyond. We can help you choose the right licenses for your business.

Absolutely! Salesforce is highly configurable, allowing businesses to modify features, workflows, and dashboards. Whether you need custom integrations or tailored workflows, we can build Salesforce to address your needs.

Salesforce is a versatile tool, however its effectiveness depends on your specific business demands. This is where we will come into picture—we’ll take the time to understand your processes, challenges, and goals to advise if Salesforce is the right CRM for you.

Salesforce CRM spans across a diversified spectrum of industries, like real estate, healthcare, retail, finance, manufacturing, and more. Its adaptability allows businesses from various sectors to configure the CRM as needed.

Dotts Tech is here for every step of your Salesforce journey. From initial consultation and setting up the platform to providing everyday support, we ensure that Salesforce CRM becomes an asset to your business. Whether you're dealing with specific challenges or seeking to optimize workflows, we help make Salesforce work the way you need it to. We don’t just get you started, but stay with you to adapt, improve, and evolve as your business grows.

Salesforce integration allows the platform to connect with other tools and systems your business uses, such as marketing platforms, ERP systems, financial tools, communication apps, or more. This ensures synchronized data across systems, eliminating manual data entry and reducing errors. With options like APIs, middleware like MuleSoft, and pre-built connectors, Salesforce can integrate with almost any software, enabling a single source of truth for your business. Integration enhances efficiency by syncing customer data, automating workflows, providing a unified view of your operations and more. This means your team spends less time switching between tools and more time focusing on meaningful work. At Dotts Tech, our expert team will help explore the integration possibilities, assess and implement the right solutions for your Salesforce setup.

Whether you’re implementing Salesforce for the first time, need a re-implementation, want to optimize your current setup, or plan to migrate from another CRM, we’re here to help. You can reach us via our website’s contact form, email, or phone. Our team is ready to consult on your needs, provide expert advice, and provide befitting solutions to ensure Salesforce works for your business.